Human action requires: Discomfort with the current state, A vision of a better state, and Belief that actions you take can take you (closer) to the better state.
Some of our mills manage with fear. AKA Command and Control, thinking about this during a class in which I SHOULD have been focusing on vane pass frequency of a Gould’s pump, I wrote down this thought:
When you drive action with a disproportionate emphasis on discomfort and the vision is thus blurry, the understanding of “why” is likely to be missing. This will also leave out an understanding of what drives real value.
If a person is too focused on keeping HIS job, he’s probably not focused on the customer.
The human action model works. Good action or bad action, it works.